Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned unless faulty.
- Gift cards, there is no expiry on these
- Personalised gifts / hampers
- Some health and personal care items like earrings
To complete your return, we require a receipt or proof of purchase
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery at our discretion
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, please include a contact number if you wish to speak to us directly.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. All refunds will be returned via the original payment method.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or fill in our contact us form available on the homepage. We answer all emails during the working hours of 9-6pm, Monday to Sunday.
Reduced or clearance items that are marked as ‘damaged’ with a description are non-returnable and other items are credit note refunds.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable postal service or purchasing postal insurance. We don’t guarantee that we will receive your returned item so please make sure that you take out insurance to claim against.
Contact us at email@example.com or use the quick contact us option on the homepage.